AGGRAVATION
Cheria chattering about... 2 Comments »As you know my camera that I’ve had for around a year decided that it didn’t want to work any longer, so we took it back to Best Buy. Even though we had purchased a ‘replacement’ insurance, they insisted that it had to be sent back for repairs. I wasn’t the least bit happy with that decision, but I suppose the customer’s happiness doesn’t matter. So off to the repair shop the camera went, with the assurance that it would be back in working order in one to two weeks. Well, two weeks passed and no contact from Best Buy, so we gave them a few days longer and finally Rick went by our local store to check on the progress. He was told that the camera had been repaired and was enroute back to Best Buy and that we should have it in a couple of days.
So, we waited yet another couple of days, and still no word. We gave them another week and Rick went in to check again. This time he couldn’t get any satisfaction from the employee, so he asked to speak with the manager. Sometimes I wonder where these places find their employees, because apparently the first employee he had spoken to weeks before couldn’t read, because the manager told Rick that the camera that was sent was not ours, but belonged to another customer. Now the story being told was that parts and labor for our camera would be too costly and so they were not going to repair it, but we would get in-store credit for it and as soon as they received proper authorization that we could come in and pick out a brand new camera, which is what I thought should happen anyway.
Again we waited and waited and waited, but still no word. Finally, yesterday morning Rick received one of those pre-recorded messages saying that our ‘item’ was ready for pickup at Best Buy. Well, that didn’t sound like authorization to get a new camera, but off to Best Buy we went. And sure enough off the employee went to the back to get our camera. I did ask her why we were told that we would be getting a new camera and she just looked at me like I was the dumb one. I never did get an answer that satisfied me, but I really don’t know why I expected a knowledgeable answer.
The employee had put new batteries in the camera, but we didn’t have a memory card, so we couldn’t actually take any pictures while we were in the store. When we arrived home, I tried putting my memory card in the camera and it just didn’t want to go in properly and when I finally got it to go into the slot, I got an ‘error’ message. So I handed the camera to Rick thinking since he is the camera expert in this family that maybe he could do something about it. Nope, it just ain’t gonna work. So back to Best Buy the camera is going and it had better get fixed this time.
I suppose they don’t even check the cameras that they repair to make sure they work, or else they would have known. The repair shop must find their employees the same place that the stores find theirs. Just because the employee is all dressed up doesn’t mean they have what it takes to get the job done and to make sure the customer is happy.
And I can assure you that this customer ain’t a bit HAPPY.



